Reporting Violations of Seller and Buyer
How can I report an ad or seller, that appears to be violating the Epinoy rules and policies?
Reporting a violating member can easily be done by following these simple steps, for both desktop and mobile devices.
Step 1: Click the “Report” button, below the Ad page itself.
Step 2: Once clicked, a list of possible violations will appear. You may click the foremost offense which the member made.
Step 3: A chosen violation will prompt you to an additional field wherein you can include other details regarding your report. And then, click Send.
Step 4: Then a final message will appear.
Before taking any actions upon receiving your report, we will review the ad, including the seller’s history in our website. We may monitor the reported ad, send the seller a warning or remove the ad completely.
We usually won’t suspend a seller’s account unless the seller has violated our policies multiple times.
In accordance with our Protecting your Privacy article, Epinoy strictly prohibits disclosing any actions/information we take about the issue.
Responsibilities of All Users and Members
You agree to follow any and all laws, rules and regulations. You shall respect the rights of all users and you shall not use our service to violate any law or harm others.
You shall be responsible for any content you contribute to the system. The opinions, suggestions, expressions or statements expressed through your submitted posts to our system, are your own and do not represent in any way the views of EPINOY. We bear no responsibility whatsoever for such content.
You shall respect the privacy of all users of our system. Do not collect, disclose or use any personal information without the permission of the person involved.
You shall not send unsolicited commercial communications to other users of EPINOY. You shall, likewise, refrain from using any other form of communication to send unsolicited SPAM to any person which links to our site.
EPINOY aims to be a family-safe website. To ensure this, we encourage everyone to observe our rules and follow our guidelines.
As an established online marketplace catering to interested sellers, inquiring an item or service must be done, in full coordination, with the advertisement seller only. You may either send a private message to the ad owner, or contact them through their posted contact details for any possible transactions. Such items and services are in their current facilities.
As a community-based system, EPINOY aims for a “self-moderated” community wherein members are encouraged to moderate their own posts, allowing and helping others to moderate theirs. This way, it will be easier to manage a continually growing community. The members manage the community and administrators. Any member is encouraged to report anything they believe is a violation of these rules and policies.
Your use of EPINOY is voluntary. We encourage you, but do not require, to register and become a member of the site. When you access our website, use our services or sign up for a membership, you agree to abide by all our rules and policies (including any amendments & addendums), which you affirm to have fully read and understood. Necessarily, this includes these Terms and Conditions, Responsibilities of all Users and Members, Content Guidelines, Posting Classified Ads Guidelines, Credits Terms and Conditions, and all other policies found in our Policies Page.
Lastly, we assume that you are an adult and have the legal capacity to enter into valid contracts. As a policy, we do not market our services to minors. Upon learning that a minor has provided us his personal information, we immediately delete the account and all the minor’s personal information, from our system. However, this deletion does not cover the information collected during the course of the minor’s use of our services and it does not guarantee that the information provided by the minor was not used, prior to the deletion.
You must ensure that all content you post on our site must comply with these Rules and shall not contain:
1.Adult explicit content or those of a sexual nature, or any material which the dominant theme appeals to lustful interest as a whole, and satisfies only the craving for gratuitous sex, including the following:
a.Nudity meant simply to titillate and has little aesthetic value;
b.Portrayal of sexual activity;
c.Images of the genitalia; and,
d.Any other material, which in our opinion, may be considered as adult content or sexual in nature.
2.Material depicting excessive violence, such as that which:
a.Glorifies or glamorizes violence;
b.Satisfies the craving for gratuitous violence;
c.Contains detailed or prolonged images of other kinds of violence;
d.Glorifies criminals or endorses criminal behavior; and,
e.Any other material, which in our opinion, is offensive in nature or depicts excessive violence.
3.Foul, offensive, or improper language;
4.Racist, hateful, inflammatory or flaming comments;
5.Reference to any illegal material or activity;
6.Products or services that are prohibited or illegal;
7.Confusing, deceptive or misleading information; or,
8.Material which infringes the intellectual property rights of third parties.
Posting Classified Ads
All advertisements you post must conform to our policies and guidelines outlined here.
Posting of advertisements for free is merely a privilege. We may, at any time and at our sole discretion, without need of prior notice, remove or disallow this privilege. We also reserve the right to impose the applicable fees prior to allowing any advertisement to be displayed in our site.
If, in our opinion, your advertisements do not conform or have a tendency to violate our rules or any of our guidelines, you authorize EPINOY or any of our Administrators to take any corrective action with respect to your advertisement. In particular, we may delete, suspend, or return your advertisement to make it compliant.
One Product Per Ad. You may not post multiple unrelated items in one (1) advertisement.
No double entries or duplicate ads. You are allowed only one (1) advertisement for the same product or service. You are allowed to post an advertisement similar to your previous ad, only if it is already been deleted or expired. Deleted or expired advertisements may be reposted.
Category. Advertisements must be posted in the correct category or group where the item is available for sale. If your advertisement falls under more than one category, you must select the best category or group to post your advertisement.
Active. Any advertisement that is no longer valid (e.g. sold-out items, jobs filled-in) should be deactivated.
Violation of Intellectual Property Rights. You may not advertise any product or service which violates the intellectual property rights of any third party. This includes counterfeit goods, including fake replicas or unauthorized copies.
Misleading/False Information. Misleading or false information in advertisements such as incorrect or inaccurate pricing or terms and conditions are strictly prohibited.
Product Registration and Licensing. All advertisements must comply with all product registrations and licensing requirements under applicable laws, rules and regulations before they may be posted. Some examples are:
Advertisements for animal must be licensed by the Department of Environment and Natural Resources under Republic Act No. 9147.
Special Rules. The following advertisements or acts are prohibited:
For the Cars category:
Brand new cars: only 1 car variant (make & model) per advertisement
Used or 2nd hand cars: only 1 car per advertisement
For the Real Estate category:
Property for sale – only 1 property type per advertisement
Property for rent – only 1 property type per advertisement
Foreclosed property – only 1 property type per advertisement
Similar lots or condominium units in a single subdivision or condominium project is considered belonging to the same property type. Lots or condominium units that have more or less the same price or per square value in a single subdivision/condominium project is considered similar lots and condominium units.
A. Signing up
Each individual user is allowed only one (1) active member account.
When choosing a name or alias, please do not select one which may be considered foul, obscene, racist, hateful, or inflammatory.
B. Your Duties and Responsibilities as an EPINOY Member.
You are responsible for ensuring that your account is not accessed without your authority. We strongly advise against sharing your login credentials (username, email, mobile number and password) with others. All activity arising from the use of your credentials will be binding on you and you shall be responsible for any harm suffered by us or third parties.
C. If We Deactivate or Archive Your Account
Your membership will be deactivated if:
You have not signed in at least once for the past twelve (12) months; or,
The corresponding e-mail address, assigned to your account, rejects or bounces our e-mails due for any reason including the following:
e-mail account deactivated;
e-mail account suspended;
e-mail domain inaccessible;
mailserver with technical problems; and,
e-mail requiring verification
In case your account got deactivated, you will be informed accordingly when you sign in again. To reactivate your account, you just need to sign in again using your login credentials (username, email, mobile number and password).
Your membership will be archived if you fail to sign in for six (6) consecutive months. You will have all your active advertisements automatically archived.
PROTECTING YOUR PRIVACY
A. Overall Privacy
At EPINOY, we value your privacy. Rest assured that the information you provide when you use our websites and related applications will be collected and used in the manner stated in this Policy.
B. What Information We Collect
The information we collect depends on whether you are a visitor or a member.
If you are a visitor, you provide us with information of what service you use and how you use it. Technically speaking, this includes:
Log information, such as information on how you use our service (e.g. time or duration of your use), browser cookies, web beacons;
information, such as IP address, operating system version, device settings, hardware model, device identifiers, and Subscriber Identity Module (SIM) number for some mobile devices, if available.
If you are a member, aside from the required information above, you also provide us with your name, gender, birthdate, age, complete address, mobile number, and email address. These pieces of information are required, to serve as our point of contact with our members, and must be indicated in our registration forms and profile update forms. You may also be requested to provide us additional information such as your occupation, civil status, interests/hobbies. Digital devices owned, newsletter subscriptions, loyalty cards and an indication of whether you are a buyer/seller/both. You have the right not to provide the foregoing additional information.
To maintain the accuracy of members’ personal information, they may access this at any time and change any inaccuracies they may find by updating their profile. Members also have the option to delete their information from our database by updating their profile or sending us a support ticket to deactivate their account.
Upon such change or request from a member, we shall notify third parties who have previously received or processed such information.
C. How we Use Your Personal Information
1. Purposes for Information. The information you provide us may be used in any of the following manner:
(a) Product Personalization
To provide better and customized service to you.
To customize and tailor fit the items you see on our platform recommendations to your interests.
We are able to do this with your help. By using your cookies, we are able to track usage patterns and deliver customized content to all users. A cookie is a small text file that our Web server places on a user’s computer hard drive as a unique identifier. Our cookies have an expiration date.
(b) Communications Service – To provide communications services to our members.
Send customized email, SMS, and push notifications based on the custom segmentations we get from the entire database
Our members receive e-mails, SMS and Push Notifications (in mobile apps) regarding items posted in our system
We also send additional announcements about products, services, special deals and newsletters
Members may opt not to receive these types of communications
(c) Product Improvement
To improve our products and services and to develop new ones.
(d) Expanded Data Segmentation
Connect behavioral data on our platform (buying and selling actions) with your customer profile and demographics
Extract patterns of behavior based on the profiles we can identify from the information you have given us
(e) Facebook Connect
Through our new Facebook Connect feature, you may choose to use your Facebook account to join EPINOY. The Facebook Connect feature will neither modify nor access the private content of your Facebook account. However, Facebook Connect shall allow EPINOY to:
Use your Facebook Profile Picture as your EPINOY Avatar.
Use your Facebook Name as your EPINOY Name.
Use the Email address in your Facebook account as your Email address for EPINOY.
Use your Facebook Public Profile as source of information for your EPINOY Public Profile such as number of friends in Facebook and mutual friends between you and another EPINOY user.
(f) Rating Buyers and Sellers
Depending on a particular transaction, you may be a buyer or a seller. Mutual Ratings are used by buyers and sellers to rate their experience with each other. Star ratings are used by a buyer to rate his/her experience with a seller.
Mutual Rating is two-way feedback system available via the chat feature of the EPINOY app available on Google Play and iTunes. It enables buyers and sellers in the EPINOY community to give ratings and descriptive feedback to each other based on the transactions. For more information on Mutual Ratings, you can visit this page.
Star Rating is used by EPINOY to summarize a buyer’s overall experience in a particular transaction with a seller. The various Star Ratings of a seller are displayed his/her EPINOY account. For more information on Star Ratings, you can visit this page.
Mutual Ratings and Star-Ratings provided by other EPINOY users are publicly available and visible in your Profile information, allowing other users to view the ratings other users have given you.
2. Information Sharing. Subject to applicable law, we may share, transfer, and disclose the information we collect, to the following:
a. Companies that form part of our group of companies, to enable them to offer or improve their respective services or products;
b. Service providers that help us provide our services, to the extent needed to perform their duties and their functions, including service providers used for the logistics of the Xircle Rewards Program;
c. Government authorities, at their request and only when legally required to do so; and,
d. Purchasers or potential purchasers of our rights and obligations relating to the services we provide. In this case, all information collected are deemed assets that may be transferred to such third parties.
3. Necessary to Protect Legitimate Interests. The information we collect may also be shared, transferred and disclosed when this is necessary:
a. To protect the rights and interests of EPINOY, business partners, customers or third parties, as may be required and permitted by law; and
b. To pursue your legitimate interests, as may be required or permitted by law.
4. Advertisement in different media. Images and information uploaded or posted may be used to advertise EPINOY and its services in different media (i.e., Above-the-line, Below-the-line, SEM, Social Media advertising). Information may be used for the conduct of promotions and advertisements through e-mails, SMS and Push Notifications.
5. Location identification. Through information provided by the device you use to access our Apps and services, we are provided with IP addresses and other locational information. An IP Address is a unique identifier that identifies your computer or device in the Internet. These information are used to identify the location of the device (i.e., town, city and country), and these are added to all data that are submitted to the system.
6. Market analysis. The information we collect may be used for assessment, record keeping, market analysis and generation of reports.
For the purpose of the foregoing, you agree and authorize EPINOY to disclose any and all information you provided, to its partners, customers, third party service providers, to government agencies, and such entities that may have a legitimate interest in the said information.
D. How We Secure your Personal Information.
We endeavor to protect your information by using secure servers. Sufficient physical and technical methods and procedures are employed to safeguard and secure the information from unauthorized or unlawful processing. We have no control, however, over any information you provide when you leave our Apps. Our Apps offers listings, chats, forums and/or message boards, as well as links to third-party websites. When you click on these links, you effectively leave our Apps.
To ensure your protection, we encourage you to read their privacy policies. We also have no control over third-party advertising companies that serve ads when you visit our Apps. They may use information about your visits to our Apps and other websites in order to provide advertisements about goods and services that may be of interest to you. While we will not provide them your name, address, email address, or telephone number, we do not control their collection of information.
CHANGES IN OUR PRIVACY AND SERVICES
Note that we may modify these rules and policies at any time. Any modification will be effective immediately upon posting. By using and/or accessing our system, you agree to review our rules and policies periodically. By continuing to access and/or use of our system, you agree to our rules, as modified.
We may-–from time to time and without notice to you–-change, improve or terminate this system. Changes shall be effective immediately upon posting in the site.
VIOLATIONS OF OUR RULES
A. Reporting Violations
If you believe a violation of our rules has occurred, we encourage your to report it immediately by clicking on the “Report” icon located throughout the site; filling in the form and submitting the same.
Refrain from making multiple reports of the same violation as this may only cause delay in our investigation.
B. Consequences of Violating our Rules
We may suspend your usage of the system if, in our own opinion, you have violated or your actions tend to violate any law, rules, regulations or our policies without prior notice.
We may also delete any and all of your content (such as posts, advertisements, replies and comments) that, in our own opinion, violate or tend to violate any law, rule, regulation, or our policies without prior notice.
Our system and services are provided on an “as-is” and “as available” basis. We do not make any warranty with respect to any content, information, service, and materials contained in our system. We also do not warrant merchantability, fitness for a particular purpose, and non-infringement. Neither do we guarantee the accuracy, completeness, or timeliness of any content found in our system.
B. Liability for Damages or Injury
You are solely responsible for your actions or omissions. We do not assume any responsibility for any consequence of your actions or omissions, whether or not you acted based on any content, information, service or other material found in our system. You agree to hold us free and harmless from any liability we may incur arising from your use of our system.
We shall in no event be liable to you for any kind of damages arising from your use of our system including any loss of business, data or profits, litigation and the like. Absolutely no damages applies even if you had previously advised us of the possibility of such damages.
EPINOY assumes no responsibility whatsoever for any consequence relating directly or indirectly to any action you take, or fail to make, based on the content, information, services or other materials found in this system. EPINOY does not guarantee, and will not be responsible for any damage and/or loss related to the accuracy, completeness and/or timeliness of the contents found in the system.
EPINOY may and can include links to external systems in which EPINOY has no responsibility of any kind on these systems. The use and/or access of these external systems are completely and solely at your own risk.
EPINOY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE CONTENT, INFORMATION, SERVICES, AND MATERIALS CONTAINED ON THIS SYSTEM, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL SUCH INFORMATION, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND.
IN NO EVENT SHALL EPINOY BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, BUSINESS, DATA OR PROFITS, LITIGATION AND THE LIKE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MEMBER AND/OR USER ACKNOWLEDGES AND AGREES THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE SYSTEM WOULD NOT BE PROVIDED TO YOU IN THE ABSENCE OF SUCH LIMITATIONS.
LIST OF POSSIBLE VIOLATIONS OF OUR POLICIES
AD SPAMMING Posting of multiple similar advertisements with the intention of flooding particular site’s categories and search results.
ADS/ITEMS NOT SUPPORTED OR ALLOWED
Ads referring to online gaming account
Ads referring to the sale or transaction of virtual currencies (i.e., PayPal, Bitcoins, E-currencies, etc)
Prescription medicines that are sold by individuals
Legal, business, and visa assistance services that are offered/provided by individuals
Credit card and loan application assistance offered by individuals
Click this for the complete list of prohibited items and services.
COPY/PASTE OTHER MEMBER’S ADS
Copying any/all of other member’s advertisement item details and using them for their own-posted ads.
Members creating more than one (1) account, with the intention of spamming the website by posting the same set of ads over and over again on all the other account/s.
Posting two (2) or more of the same active advertisement, under one Main Category.
Creating a member account using another individual’s personal info for the purpose of gaining trust and/or obtaining material and non-material things from others for their own benefit.
Loading/using repetitive, excessive, and unrelated keywords and/or meta tags in advertisements.
MISLEADING INFORMATION IN ADS
This violation includes, but are not limited to, incorrect pricing, incorrect condition and images unrelated to the advertisement including thumbnails.
Creating an advertisement in the Cars category promoting more than one vehicle with different model/type, specifications and year model.
PRIVATE MESSAGE SPAM
Sending unsolicited messages to registered members thru PM with the intention of advertising/promoting or offering of products, services, businesses.
RUDE/INSULTING POSTS AND MESSAGES
Ad posts and messages which can be considered offensive or out of line, such as making threats as well as using inappropriate and profane languages.
SCAM OR ILLEGAL ADS
Advertisements posted to defraud/scam other registered members. Posting pirated ads and other illegal items and services are also included.
Using images from other advertisements in their own posted ads.
UNDELETED SOLD ITEMS
Sold, or depleted, items should be declared as sold/unavailable item by clicking the Deactivate button right after a successful transaction. Alternatively, advertisements for discontinued or unavailable services/businesses should also be deactivated.
WRONG CATEGORY ADS
Advertisements that are posted under incorrect or unrelated categories other than where they should be posted.
Admins of EPINOY can take action towards user accounts, without prior notice, that intentionally and consistently commit any of these violations, or in the event that is deemed necessary in light of our efforts to perpetually uphold the website’s policies.